CS Reply: Troubleshooting Login OTP Issues

Modified on Tue, 20 Jan at 1:57 AM

Thank you for reaching out.

We’d like to let you know that the Login OTP feature is currently working fine, but there may be a slight delay in receiving the OTP email. Our Development Team is already looking into this to improve the delivery time.

In the meantime, here are a few helpful tips:

  • Please avoid closing and reopening the login window while waiting for the OTP.

  • Make sure to enter the most recent OTP you received.

  • If you haven’t received the OTP, please wait at least 2 minutes before clicking "Resend" to ensure you're not overriding the latest OTP.

Please try again using the suggestions above and let us know if it works or if you continue to experience issues. We’re here to help!

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