Submitted a wrong GCash account number

submit a ticketWhat to do when you submitted a wrong GCash account number? 

Unfortunately, we can no longer make any changes on the redemption request once it has been submitted. It has been indicated in the form that once you've submitted a mobile number, this is considered a final transaction since Gcash cannot refund the amount if it goes to the wrong number. There is also a popup reminder to reconfirm that your Gcash is the correct number.

However, as one-time courtesy, we can ask GCash to check if the transfer transaction has failed. If so, we can try again, though this rarely happens. Kindly submit a ticket and send us the old and new Gcash account numbers.