We have confirmed with the service provider that vouchers without a CVV can still be converted into Pluxee gift credits.
The CVV is automatically generated with the Pluxee gift code and cannot be provided separately.
Please follow the steps below:
- Access the Pluxee conversion portal using the link: https://solutions.pluxee.ph/conversion
- If you already have an account, click “Login.” If you are a new user, click “Sign-up” to register.
For new users:
- Enter your registered email address. Please use the same email address registered with the Pluxee PH app.
- Enter the OTP sent to your registered email address.
- Create a password that meets the required criteria.
- Complete your profile by providing your name and mobile number.
- Review and agree to the Terms and Conditions, then click “Continue.”
- You will be redirected to the homepage where you can enter the required request details.
- Upload a copy of your voucher code/card when submitting the conversion request. A maximum of 3 attachments is allowed in PDF, PNG, or JPG format.
Please note that the conversion cannot be processed without a copy of the voucher code/card.
You may proceed with the conversion even if your voucher does not have a CVV.
If you encounter any issues while submitting your request, please let us know so we can assist you further.
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